Legal Documentation

Last Updated: January 2024

1. Introduction

AltioraLogic ("we," "our," or "us"), located at Calle Corrida, 20, 33206 Gijón, España, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise IT services and visit our website.

2. Data We Collect

We may collect the following types of information:

• Identity Data: Name, job title, organization
• Contact Data: Email address, telephone number, physical address
• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent, navigation patterns
• Service Data: Infrastructure specifications, system requirements, deployment configurations

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and manage enterprise IT services
• To communicate regarding service delivery, support, and maintenance
• To comply with legal obligations and regulatory requirements
• To improve our services and develop new offerings
• To ensure network security and prevent unauthorized access

4. Legal Basis for Processing

We process your data based on: (a) contractual necessity for service delivery; (b) legitimate interest in improving our services; (c) legal compliance with applicable regulations; and (d) your explicit consent where required.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus 6 years for legal compliance.

6. Your Rights

Under GDPR, you have the right to: access your data, rectify inaccuracies, erase data, restrict processing, data portability, and object to processing. Contact us at [email protected] to exercise these rights.

7. Contact

For privacy inquiries: [email protected], +34 636 491 208, Calle Corrida, 20, 33206 Gijón, España.

Last Updated: January 2024

1. Acceptance of Terms

By engaging AltioraLogic services, you agree to these Terms of Service. AltioraLogic, headquartered at Calle Corrida, 20, 33206 Gijón, España, provides enterprise IT infrastructure services subject to these conditions.

2. Service Description

AltioraLogic provides enterprise-grade IT management, security, and modernization services including network monitoring, cloud migration, cybersecurity assessment, compliance management, and related infrastructure services.

3. Service Level Agreements

We commit to 99.99% uptime for managed services, 15-minute initial response times for critical incidents, and 24/7 emergency support. Specific SLAs are defined in individual service agreements.

4. Client Obligations

Clients must provide accurate information, maintain secure access credentials, promptly report security incidents, and comply with applicable laws. Clients are responsible for their own data backups unless explicitly covered by service agreements.

5. Intellectual Property

All proprietary methodologies, tools, and frameworks developed by AltioraLogic remain our intellectual property. Client data and custom configurations remain client property.

6. Limitation of Liability

AltioraLogic's liability is limited to the direct damages arising from service delivery and shall not exceed the fees paid for the specific service in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.

7. Termination

Either party may terminate with 30 days written notice. Immediate termination is permitted for material breach. Upon termination, we will provide data export assistance for 30 days.

8. Governing Law

These terms are governed by Spanish law. Disputes shall be resolved in the courts of Gijón, España.

Last Updated: January 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and enable certain features to function properly.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. Collected data is anonymous.
• Preference Cookies: Remember your settings and preferences to enhance your experience.
• Security Cookies: Protect against cross-site request forgery and other attacks.

3. Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality. Our cookie consent banner allows you to accept or reject non-essential cookies.

4. Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set their own cookies. These services have their own privacy policies governing their use of information.

5. Contact

For cookie-related inquiries: [email protected], Calle Corrida, 20, 33206 Gijón, España.

Last Updated: January 2024

1. Service Commitment

AltioraLogic, operating from Calle Corrida, 20, 33206 Gijón, España, is committed to delivering enterprise IT services that meet or exceed agreed specifications. We stand behind the quality of our work.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service delivery failure due to AltioraLogic's fault
• Material deviation from agreed specifications without client approval
• Cancellation within 48 hours of service commencement (for pre-paid services)
• Failure to meet contracted SLAs resulting in demonstrable business impact

3. Refund Process

To request a refund: (a) Contact [email protected] with your service agreement details; (b) Provide evidence of the qualifying condition; (c) Allow up to 10 business days for review; (d) Approved refunds are processed within 30 days to the original payment method.

4. Non-Refundable Items

The following are not eligible for refund: completed milestone deliverables, third-party licensing fees, hardware procurement costs, and services consumed beyond 48 hours from commencement.

5. Dispute Resolution

Refund disputes are subject to mediation before litigation. Both parties agree to attempt good-faith resolution before pursuing legal remedies under Spanish law.

6. Contact

Refund requests: [email protected], +34 636 491 208, Calle Corrida, 20, 33206 Gijón, España.